Question 1

How do I purchase tickets?

Accepted Answer

Browse our events page, select the event you want to attend, choose your ticket type and quantity, then proceed to checkout. You can pay using credit card, debit card, or other available payment methods. Your tickets will be emailed to you within 15 minutes of successful payment.

Question 2

How will I receive my tickets?

Accepted Answer

After completing your purchase, your digital tickets will be sent to the email address associated with your account. Ticket delivery typically takes up to 15 minutes. You can also view and download your tickets from your Purchase History page when logged in.

Question 3

I haven't received my tickets. What should I do?

Accepted Answer

First, check your spam/junk folder. If you still can't find your tickets after 15 minutes, log into your DigiTicket account and check your Purchase History. If the tickets aren't there, contact our support team at support@digiticket.africa with your order reference number.

Question 4

Can I buy tickets for someone else?

Accepted Answer

Yes, you can purchase tickets for others. Simply enter their name as the attendee name during checkout. The tickets will be sent to your email address, and you can forward them to the intended recipient.

Question 5

Is there a limit on how many tickets I can buy?

Accepted Answer

Yes, ticket limits may apply per event. These limits are set by event organizers to ensure fair access for all fans. The maximum number of tickets you can purchase will be displayed on the event page.

Question 6

Are tickets transferable?

Accepted Answer

Ticket transfer policies vary by event. Some events allow transfers while others may have restrictions. Please check the specific event terms or contact customer support for assistance with ticket transfers.

Question 7

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard), debit cards, and other payment methods as displayed during checkout. All transactions are processed securely through our payment gateway.

Question 8

Are there any additional fees?

Accepted Answer

Ticket prices displayed are inclusive of VAT but may exclude service fees and processing fees, which are shown during checkout before you complete your purchase. These fees cover the cost of our secure ticketing platform and customer support services.

Question 9

What is the booking fee?

Accepted Answer

The booking fee is a small per-ticket fee set by the platform - currently R5.00 for tickets priced under R200 and R7.50 for tickets priced R200 and above. It is VAT-inclusive and is charged at checkout unless the event organizer chooses to absorb it, in which case you only pay the ticket's face value. Free, RSVP, and complimentary tickets never carry a booking fee. Where a booking fee applies, it is shown with the ticket price before you buy. Please note that booking fees are non-refundable.

Question 10

Is my payment information secure?

Accepted Answer

Absolutely. We use industry-standard encryption and secure payment processing to protect your financial information. We never store your full credit card details on our servers.

Question 11

Can I pay in installments?

Accepted Answer

Currently, we do not offer installment payment options. Full payment is required at the time of purchase to secure your tickets.

Question 12

What currency are prices displayed in?

Accepted Answer

All prices are displayed in the currency the event organizer setup, this will also depend on the country the event will be in. If you're using an international payment method, your bank may apply currency conversion fees.

Question 13

Can I get a refund on my tickets?

Accepted Answer

As a general rule, all ticket sales are final. Refunds are typically only available if an event is cancelled. For event postponements, your tickets will usually be valid for the new date, or you may request a refund within 30 days of the reschedule announcement. Please review our full Refund Policy for details.

Question 14

What happens if an event is cancelled?

Accepted Answer

If an event is cancelled, you will receive a full refund of the ticket face value within 14 business days. Service fees may or may not be refunded depending on the circumstances. We will notify you via email if an event you have tickets for is cancelled.

Question 15

What if an event is postponed?

Accepted Answer

If an event is rescheduled, your tickets will typically be valid for the new date. If you cannot attend the rescheduled event, you may request a refund within 30 days of the postponement announcement, subject to the event organizer's policy.

Question 16

Can I exchange my tickets for a different event or date?

Accepted Answer

Generally, exchanges for different events are not permitted. However, some event organizers may allow date changes for multi-date events. Contact customer support to discuss your options.

Question 17

How long does a refund take to process?

Accepted Answer

Approved refunds are typically processed within 7-14 business days. The refund will be credited to the original payment method used for the purchase.

Question 18

How do I create an account?

Accepted Answer

Click on 'Register' or 'Sign Up' at the top of the page. Enter your details including name, email address, and create a password. You'll receive a confirmation email to verify your account.

Question 19

I forgot my password. How do I reset it?

Accepted Answer

Click on 'Login' and then 'Forgot Password'. Enter the email address associated with your account, and we'll send you a password reset link. If you don't receive the email, check your spam folder.

Question 20

How do I update my account information?

Accepted Answer

Log into your account and go to Account Settings. From there, you can update your personal information, contact details, and preferences. Note that your email address cannot be changed after registration.

Question 21

How do I view my purchase history?

Accepted Answer

Log into your DigiTicket account and navigate to 'Purchase History' from your profile menu. You can view all your past orders, download tickets, and see upcoming events you're attending.

Question 22

Can I delete my account?

Accepted Answer

Yes, you can request account deletion by contacting our customer support team. Please note that this will remove all your purchase history and any active tickets you may have.

Question 23

How do I find events near me?

Accepted Answer

Use the search and filter options on our Events page. You can filter by city, date, event category, and price range to find events in your area.

Question 24

What should I bring to an event?

Accepted Answer

Bring your digital or printed ticket (ensure the QR code is clearly visible), a valid ID matching the name on the ticket (if required), and any items specified in the event details. Check the event page for specific entry requirements.

Question 25

What items are prohibited at events?

Accepted Answer

Prohibited items vary by venue and event type. Common restrictions include weapons, professional cameras, outside food and beverages, and illegal substances. Check the specific event details for a complete list of prohibited items.

Question 26

What happens if I arrive late?

Accepted Answer

Entry policies vary by event. Some events allow late entry at suitable breaks, while others may deny entry after a certain time. We recommend arriving at least 30 minutes before the scheduled start time.

Question 27

Are events accessible for people with disabilities?

Accepted Answer

Most venues offer accessible seating and facilities. Specific accessibility information is available on individual event pages. Contact customer support before purchasing to discuss specific accessibility needs.

Question 28

How do I register as an event promoter?

Accepted Answer

Visit our 'Register as Event Promoter' page and complete the registration form with your company details. You'll need to upload supporting documents for verification. Upon approval, you'll receive login details for the Event Promoter Management Portal.

Question 29

What documents are required for promoter registration?

Accepted Answer

You'll need to provide proof of company registration, tax clearance certificates, identity documents, and any relevant event organizer licenses. All documents are reviewed during the approval process.

Question 30

How long does promoter account approval take?

Accepted Answer

Our team reviews all promoter applications manually to ensure quality and security. The approval process typically takes 3-5 business days. You'll be notified via email once your account is approved.

Question 31

Is there a separate portal for event promoters?

Accepted Answer

Yes, event promoters use a dedicated Management Portal to create events, manage ticket sales, and view analytics. Login details for this portal are provided upon successful registration and approval.

Frequently Asked Questions

Tickets & Booking

Payments & Pricing

Refunds & Exchanges

My Account

Events & Venues

Event Promoters

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